Welcome to BYOC. This document is an electronic record in terms of Information Technology Act,
2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology
(Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy
policy and Terms of Use for access or usage of BYOC marketplace platform –
(hereinafter referred to as “Platform”)
The Platform is owned by BYOC Fashion Private Limited, having its registered office at sector-93B,
Gautam Buddha Nagar, UP – 201301, India.
Your use of the BYOC and services and tools are governed by the following terms and conditions
(“Terms of Use”) as applicable to the BYOC including the applicable policies which are incorporated
herein by way of reference. By mere use of the BYOC, You shall be contracting with BYOC Fashion
Private Limited, the owner of the Platform. These terms and conditions including the policies
constitute Your binding obligations, with BYOC.
For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean
any natural or legal person who has agreed to become a buyer on Platform by providing data while
registering on the Platform as Registered User. The term “BYOC”, “We”, “Us”, “Our” shall mean
BYOC Fashion Private Limited and its affiliates.
When You use any of the services provided by Us through the Platform, including but not limited to,
(e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms,
and conditions applicable to such service, and they shall be deemed to be incorporated into this
Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right,
at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time
without any prior written notice to You. You shall ensure to review these Terms of Use periodically for
updates/changes. Your continued use of the Platform following the posting of changes will mean that
You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant
You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By
impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by
BYOC Policies including but not limited to Privacy Policy as amended from time to time.
1. User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display
Name and Password and You shall be responsible for all activities that occur under your Display
Name and Password. You agree that if You provide any information that is untrue, inaccurate, not
current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of
your membership on the Platform.
You agree to
 immediately notify BYOC of any unauthorized use / breach of your password or account and
 ensure that you exit from your account at the end of each session.
2. Services Offered:
BYOC provides a number of Internet-based services through the Platform. One such Service enables
Users to purchase original merchandise such as clothing, footwear and accessories from various
fashion and lifestyle brands (collectively, “Products”). The Products can be purchased through the
Platform through various methods of payments offered. The sale/purchase of Products shall be
additionally governed by specific policies of sale, like cancellation policy, exchange policy, return
policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by
reference). It is clarified that at the time of creating a return request, users are required to confirm (via

a check box click) that the product being returned is unused and has the original tags intact. If the
product returned by the user is used, damaged or if the original tags are missing, the user’s return
request shall be declined, and the said product shall be re-shipped back to the customer. In the event
that the return request is declined, the user shall not be eligible for a refund, and BYOC assumes no
liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-
shipped product, the user shall continue to be not eligible for a refund, and BYOC assumes no liability
with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use
may be further supplemented by Product specific conditions, which may be displayed with that
BYOC does not warrant that Product description or other content on the Platform is accurate,
complete, reliable, current, or error-free and assumes no liability in this regard.
3. Platform for Transaction and Communication:
The Users utilize to meet and interact with one another for their transactions on the Platform. BYOC is
not and cannot be a party to or control in any manner any transaction between the BYOC’s Users.
 Pricing on any product(s) as is reflected on the Platform may due to some technical issue,
typographical error or product information published by seller may be incorrectly reflected and
in such an event seller may cancel such your order(s).
 You release and indemnify BYOC and/or any of its officers and representatives from any cost,
damage, liability or other consequence of any of the actions of the Users of the BYOC and
specifically waive any claims that you may have in this behalf under any applicable law.
Notwithstanding its reasonable efforts in that behalf, BYOC cannot take responsibility or
control the information provided by other Users which is made available on the Platform.
4. User Conduct and Rules on the Platform:
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the
following binding principles:
 You shall not host, display, upload, modify, publish, transmit, update or share any information
 belongs to another person and to which You do not have any right to
 is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling, or
otherwise unlawful in any manner whatever
 is misleading in any way
 involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or
 promotes illegal activities or conduct that is abusive, threatening, obscene,
defamatory or libellous
 infringes upon or violates any third party’s rights including, but not limited to,
intellectual property rights, rights of privacy (including without limitation unauthorized
disclosure of a person’s name, email address, physical address or phone number) or
rights of publicity
 contains restricted or password-only access pages, or hidden pages or images (those
not linked to or from another accessible page)
 provides instructional information about illegal activities such as making or buying
illegal weapons, violating someone’s privacy, or providing or creating computer
 contains video, photographs, or images of another person (with a minor or an adult).
 tries to gain unauthorized access or exceeds the scope of authorized access to the
Platform or to profiles, blogs, communities, account information, bulletins, friend

request, or other areas of the Platform or solicits passwords or personal identifying
information for commercial or unlawful purposes from other users
 interferes with another USER’s use and enjoyment of the Platform or any other
individual’s User and enjoyment of similar services
 infringes any patent, trademark, copyright or other proprietary rights or third party’s
trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the
sale of counterfeit or stolen products
 violates any law for the time being in force
 threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the commission
of any cognizable offence or prevents investigation of any offence or is insulting any
other nation
 shall not be false, inaccurate or misleading
 shall not create liability for Us or cause Us to lose (in whole or in part) the services of
Our internet service provider (“ISPs”) or other suppliers

 A User may be considered fraudulent or loss to business due to fraudulent activity if any of
the following scenarios are met:
 Users doesn’t reply to the payment verification mail sent by BYOC
 Users fails to produce adequate documents during the payment details verification
 Misuse of another Users’s phone/email
 Users uses invalid address, email and phone no.
 Overuse of a voucher code
 Use of a special voucher not tagged to the email ID used.
 Users returns the wrong product
 Users refuses to pay for an order
 Users involved in the snatch and run of any order
 Miscellaneous activities conducted with the sole intention to cause loss to
business/revenue to BYOC
 User with a very high return rate
 Repeated request for monetary compensation for fake/used order
 BYOC may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria
at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if
it meets with the below mentioned criteria, and any additional criteria as defined by BYOC:
 Products ordered are not for self-consumption but for commercial resale
 Multiple orders placed for same product at the same address, depending on the
product category.
 Bulk quantity of the same product ordered
 Invalid address given in order details
 Any malpractice used to place the order
 Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
 Any order paced using a technological glitch/loophole.
 BYOC does not facilitate business to business transaction between Sellers and business
customers. You are advised to refrain from transacting on the Platform if You intend to avail
the benefits of input tax credit.
 You shall not use the Platform for any unlawful and fraudulent purposes, which may cause
annoyance and inconvenience and abuses any policy and rules of the company and interrupt
or causes to interrupt, damages the use by other Users of BYOC.
 You shall not use any false e-mail address, impersonates any person or entity, or otherwise
misleads BYOC by sharing multiple address and phone numbers or transacting with malafide
 We on certain landing page even allow our Users to experience free exchange of ideas and
observations regarding interest in the field of fashion, including ‘viewing user generated

content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any
user generated content to any specific dedicated page on the Platform, you accept and
consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well
as any other terms of prescribed by the BYOC on the Platform. You agree and undertake that
when accessing, viewing and/or posting any user generated content on these pages You will
not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of
Service’ of the Platform.
 You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device,
program, algorithm or methodology, or any similar or equivalent manual process, to access,
acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce
or circumvent the navigational structure or presentation of the Platform or any Content, to
obtain or attempt to obtain any materials, documents or information through any means not
purposely made available through the Platform. We reserve Our right to bar any such activity.
 You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or
any other systems or networks connected to the Platform or to any server, computer, network,
or to any of the services offered on or through the Platform, by hacking, password “mining” or
any other illegitimate means.
 You may not pretend that You are, or that You represent, someone else, or impersonate any
other individual or entity
 The Content posted does not necessarily reflect BYOC views. In no event shall BYOC
assume or have any responsibility or liability for any Content posted or for any claims,
damages or losses resulting from use of Content and/or appearance of Content on the
Platform. You hereby represent and warrant that You have all necessary rights in and to all
Content which You provide and all information it contains and that such Content shall not
infringe any proprietary or other rights of third parties or contain any libellous, tortious, or
otherwise unlawful information.
 Please note that you can only use BYOC Credits to buy products from your registered
account on the BYOC app or website. BYOC Credits cannot be:
 Used for payment of orders placed on other BYOC accounts.
 Transferred to any other BYOC user’s account, bank account, or wallets, etc.
 BYOC may unilaterally terminate Your account on any event as mentioned in the
Terms Of Use. Any credits earned through loyalty or referral program, BYOC credit,
and pending refunds if any will be forfeited in such case.

5. Disclaimer of Warranties and Liability:
All the materials and products (including but not limited to software) and services, included on or
otherwise made available to You through Platform are provided on “as is” and “as available” basis
without any representation or warranties, express or implied except otherwise specified in writing.
Without prejudice to the forgoing paragraph, BYOC does not warrant that: Platform will be constantly
available, or available at all or The information on Platform is complete, true, accurate or non-
All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver
such Products due to implications of different state laws, Seller will return or will give credit for the
amount (if any) received in advance by Seller from the sale of such Product that could not be
delivered to You. You will be required to enter a valid phone number while placing an order on the
Platform. By registering Your phone number with us, You consent to be contacted by Us via phone
calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will
not use your personal information to initiate any promotional phone calls or SMS.
6. E-Platform for Communication:
You agree, understand and acknowledge that BYOC is an online platform that enables you to
purchase products listed on the Platform at the price indicated therein at any time. You further agree
and acknowledge that BYOC is only a facilitator and is not and cannot be a party to or control in any
manner any transactions on BYOC.

7. Indemnity:
You shall indemnify and hold harmless BYOC, its owner, licensee, affiliates, subsidiaries, group
companies (as applicable) and their respective officers, directors, agents, and employees, from any
claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty
imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies,
or Your violation of any law, rules or regulations or the rights (including infringement of intellectual
property rights) of a third party.
8. Trademark, Copyright and Restriction:
Platform is controlled and operated by BYOC and products are sold by BYOC or respective Sellers.
All material on Platform, including images, illustrations, audio clips, and video clips, are protected by
copyrights, trademarks, and other intellectual property rights. Material on BYOC is solely for Your
personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or
distribute such material in any way, including by email or other electronic means and whether directly
or indirectly and You must not assist any other person to do so. Without the prior written consent of
the owner, modification of the materials, use of the materials on any other BYOC or networked
computer environment or use of the materials for any purpose other than personal, non-commercial
use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use
for which You receive any remuneration, whether in money or otherwise, is a commercial use for the
purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be
responsible for any content that You provide or upload when using any Service, including any text,
data, information, images, photographs, music, sound, video or any other material which you may
upload, transmit or store when making use of Our various Service. However, We reserve the right to
use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably,
unconditionally, perpetually and worldwide right to Us to use the content for reasonable business
8. Limitation of Liability:
In no event shall BYOC be liable for any indirect, punitive, incidental, special, consequential damages
or any other damages resulting from:
 the use or the inability to use the Services or Products
 unauthorized access to or alteration of the user’s transmissions or data
 breach of condition, representations, or warranties by the manufacturer of the Products
 any other matter relating to the services including, without limitation, damages for loss of use,
data or profits, arising out of or in any way connected with the use or performance of the
Platform or Service. BYOC shall not be held responsible for non-availability of the BYOC
during periodic maintenance operations or any unplanned suspension of access to the BYOC.
The User understands and agrees that any material and/or data downloaded at BYOC is
done entirely at Users own discretion and risk and they will be solely responsible for any
damage to their mobile or loss of data that results from the download of such material and/or
data. To the maximum extend that is permissible under law, BYOC’s liability shall be limited to
an amount equal to the Products purchased value bought by You. BYOC shall not be liable
for any dispute or disagreement between Users
9. Termination:
BYOC may suspend or terminate your use of the BYOC or any Service if it believes, in its sole and
absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or
exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding
anything in this clause, these Terms of Service will survive indefinitely unless and until BYOC
chooses to terminate them.

 If You or BYOC terminates your use of the Platform or any Service, BYOC may delete any
content or other materials relating to your use of the Service and BYOC will have no liability to
you or any third party for doing so. However, your transactions details may be preserved by
BYOC for purposes of tax or regulatory compliance.
 BYOC may unilaterally terminate Your account on any event as mentioned in the Terms Of
Use. Any credits earned through loyalty or referral program, BYOC credit and pending
refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the
sole discretion of BYOC.
 If You use any false e-mail address or use the portal for any unlawful and fraudulent
purposes, which may cause annoyance and inconvenience and abuses any policy and rules
of the company or mislead BYOC by sharing multiple address and phone numbers or
transacting with malafide intentions then BYOC reserves the right to refuse access to the
portal, terminate accounts including any linked accounts without notice to you.
10. Jurisdictional Issues/Sale in India Only:
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in
India. BYOC make no representation that materials in the Platform are appropriate or available for
use in other locations/Countries other than India. Those who choose to access Platform from other
locations/Countries other than India do so on their own initiative and BYOC is not responsible for
supply of products/refund for the products ordered from other locations/Countries other than India,
compliance with local laws, if and to the extent local laws are applicable.
11. Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without
reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the
exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Noida. The place of jurisdiction
shall be exclusively in Noida, Uttar Pradesh.
12. Contacting the Seller:
At BYOC, we are committed towards ensuring that disputes between Sellers and Buyers are settled
amicably by way of the above dispute resolution mechanisms and procedures. However, in the event
that You wish to contact BYOC about the seller, You may proceed to do so by clicking on the seller
name on the product listing pages. Alternatively, You may access help center at
13. Disclaimer:
You acknowledge and undertake that you are accessing the services on the Platform and transacting
at your own risk and are using your best and prudent judgment before entering any transactions
through BYOC.
Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including
non-receipt/ non- delivery of order or signature verification) shall be notified to BYOC within 5 days
from the alleged date of delivery of product reflecting on the BYOC portal. Non notification by You of
non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in
respect of that transaction. BYOC disclaims any liability or responsibility for claims regarding non-
delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the
alleged date of delivery of product reflecting on the BYOC portal.
14. Cart Notification
You understand that, in the event selected products in your cart is out of the inventory, BYOC
provides You an option in your cart to select the product of another seller, You understand that price
of the product by another seller may differ.

15. Convenience Fee
Subject to the Terms of Use and the below terms and conditions, BYOC may levy a convenience fee
on all low value orders on the BYOC Platform, hereinafter collectively referred to as “Convenience
1. The Convenience Fee shall be specified on the shopping bag page on the BYOC Platform.
2. The Convenience Fee shall be charged on the overall order value.
3. BYOC reserves the right to modify/waive off the Convenience Fee from time to time.
4. The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for
compliance of all applicable laws for making payments to BYOC Fashion Private Limited.
5. To protect the rights of customers, BYOC reserves the right to collect Convenience Fee for all
orders and disable cash on delivery option for accounts which have high percentage of
returns and shipments not accepted, of the number of orders placed through such accounts.

16. Return, Cancellation and Refund Policy
( Please note – Only during Lockdown and Natural Calamity condition, processing of return requests
may take longer time than normal. )
If you are not completely satisfied with any product, exchange of your choice in good condition.
Exchange process must be initiated within 7 days from the Delivery date.
If you are not completely satisfied with any product, return it in good condition for a full refund of the
product purchase price, full credit, or exchange of your choice. Return process must be initiated within
7 days from the Delivery date.
Should you find it necessary to return any merchandise, it must be shipped within this 15-day
guarantee period. All returned items must be in the original packaging with all products including
accessories and show no signs of wear or abuse. Please pack the item properly so that there is no
damage during return shipment process. Otherwise the return will either be refused or subject to a
15% restocking fee.
If you are willing to cancel your order for any reason other than ill intention, your order will be
cancelled and full refund with or without delivery charges will be initiated as per return and
cancellation terms and conditions.
Refunds will be made for paid product value(after discount if applicable) only. Products received with
physical damage condition must be reported to BYOC within 2 days of the delivery date.
Terms & conditions for return:
 The buyer can return the complete or partial order and will receive full refund – charge of INR
100/-. However, the refund amount should not be more than INR 10000/-.
 BYOC only accepts returns made within the first Fifteen (15) days after delivery.
 All returned items must be in the original packaging with all products including accessories
and show no signs of wear or abuse.
The following items are non-returnable:
 Innerwear

Return Process :
If you would like to return a product, it is required to contact us as soon as possible at
All returns must be authorised, and we will initiate return process through our courier.
Please pack the product properly and handover to the delivery person.
The refund will be initiated only after the package has been received back in good condition at our
The refund amount will be transferred, as per banking and payment gateway norms, within five
business days of the receipt of the returned shipment at our store.
For further information on our guarantees, shipping, and return policies, please feel free contact us.
Terms & conditions for cancellation :
 Buyers can cancel a complete order or partial order. Cancellation charge of INR 100/- will be
deducted while refund is processed. Full product selling price will be refunded after deduction
of cancellation charge.
 If the order consists of multiple shipments, buyers can cancel one or more shipments for a
partial refund as per policy mentioned above.
 In case the buyer is unable/refuses to take full/partial delivery of the shipment after 2 delivery
attempts, the order will be fully/partially cancelled. The buyer will get full/partial refund and
above-mentioned policy will be applicable. For non-prepaid orders, no refund applicable.
Terms & conditions for Refund :
 In case the shipment is lost in transit, full refund + full shipping fee refund will be processed to
the buyer. No refund will be applicable in case of cash on delivery orders.
 For return and cancellation, refund will be initiated as per applicable policy above.
 In case of return, the refund will be initiated only after the package has been received back in
good condition at our store.
 The refund amount will be transferred, as per banking and payment gateway norms, within
five business days of the receipt of the returned shipment at our store or within five days of
cancellation of the order.
17. Delivery Information
Once the order is received by BYOC, products will be shipped within 2 days of order receiving and
delivered within 7 working days in normal scenario.
( Please note – Only during Lockdown and Natural Calamity condition, processing of return requests
may take longer time than normal. )
18. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer
Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are
provided below:
Mr. Ravi Bachani
Designation: Director – Global Operations
BYOC Fashion Private Limited ,
Contact us: